Delivery and returns
Information
- At Sattva, we offer a 10-day return/exchange of the Merchandise, provided the Merchandise is unused, undamaged, clean, with the original tag/label and packaging intact along with the proof of purchase.If you wish to exchange/return the product, please send us an email support@sattvaboutique.in with your invoice number, and order details to initiate the exchange/return process. The return window will apply from the date of delivery of the Merchandise and would have to reach us by a maximum of 10 days. We offer store credit which has validity for a year , FOR returns after deducting shipping charges.
- Once items pass our quality check only then will the store credit be disbursed.
- Store credit is only given against the original order. If store credit is used to purchase a product on the website that corresponding product cannot be returned or exchanged.
- Refunds are only provided against damaged products. Colour variations are not considered damages as fabrics are all naturally dyed and there will be subtle differences.
- Please do not accept a parcel if it has been tampered with as we would not be responsible.
- In the unlikely event that your merchandise arrives damaged, you can share images as proof with us at support@sattvaboutique.in The issue will be recorded, and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.
- No exchange or return on Sale or discounted products.
- The company holds the authority to make the final decision in any case.
